The Banks and Society: Rebuilding Trust – social, ethical and environmental concerns

Executive summary (pdf)­

Full report (pdf)

'It is up to us to hold the banks to their best intentions. And we can properly do this only when we develop a greater literacy in the ways of the banking world. The ECCR report is a good place to start' - Rev. Dr Giles Fraser


The Banks and SocietyThis report discusses concerns arising from banks’ direct and indirect impacts on customers, employees, and local and national communities at home and abroad.

Issues covered include customer service, financial exclusion, responsible credit, gender equity in employment, project financing, asset management, lobbying, money laundering, tax avoidance, developing country debt, commodity speculation, board governance, risk management, remuneration and transparency.

The report provides brief profiles of the main UK and Irish banks, questions to ask banks about how they operate, recommendations to improve banks’ corporate responsibility performance, and sources of further information. It is intended for shareholders in, and customers of, banks and for all those advocating and working for a mo­re socially responsible financial sector.

Sponsored by CCLA

in association with Better Banking

Published March 2011. Hard copy: ECCR members - £8 / €9 / $13. Non-members - £16 / €18 / $26. Order form.

Executive summary (pdf)

Full report (pdf)

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News release (pdf)

UK launch event

Ireland launch event

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